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Phone number : 1-514-973-8742  
E-Mail : info@hbtrials.com  
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Terms & Conditions

 

PRICES:

All the prices on the site are in canadian dollars and are subject to change without notice. We try to keep the prices the same and we only change them when we need to because of a change in our cost. Taxes are not included in the prices and they will be charged based on the shipping address you provided according to the canadian laws.

 

TAX CALCULATIONS:

- British Columbia: 5% GST + 7% PST
- Ontario: 13% HST
- Quebec: 5% GST
- New Brunswick, Nova Scotia, Newfoundland & PEI: 15% HST
- Others Canadian provinces or territories: 5% GST
- Others countries: no taxes

*Please note that some taxes may still be charged for international orders, but they are not charged at HBtrials. Usually, it's charged by the customs when the package arrives in another country, and the rate depends on your location. We can't be held responsible for theses taxes, please check with your local authorities to find out what sort of taxes will be charged.

 

PAYMENTS:

The payment methods accepted by HBtrials are listed below. Theses options deal with the online ordering system found on our website. All payments should be made in canadian dollars.

 

PAYPAL:

A convenient way to pay for online purchase is to use PayPal. PayPal is an online payment service available to anyone with a email address and allows members to pay using a credit card or a bank account without sending the personnal informations. It's also very quick, payment are received almost instantly. For more info about PayPal, please click on the following logo.
Acceptance Mark

CREDIT CARDS:

HBtrials accept payments from all the major credit cards: Visa, Mastercard, American Express and Discover here again, using our cheque out PayPal option. All the cards informations are handled by our card processor InternetSecure over a secure 128 bits encripted SSL connection. No cards informations are stored on our server neither our store at any time even thought, we have our own 128 bits SSL certificate. This is the higest security available for online transactions today.

COD:

COD stands for "Collect On Delivery". It's a easy way to order items from our store if you don't own a credit card or a PayPal account. It's very simple. We send the parts you want with Canada Post with a special instruction to collect the money upon delivering the parcel. In order for you to receive the package, you will have to pay the delivery guy the amount written on the parcel slip. What it means? If for some reason, Canada Post loose your package or don't show up, you don't pay anything. It's a very safe way for both the buyer and the seller to make sure the package is delivered and that I will get the money!

*COD are available within Canada only and there's a flat rate of 6$ fee for all COD payment charged by Canada Post. This will be added to your order during the checkout if you choose the COD as your payment method.

 

CHEQUES & MONEY ORDERS:

If you'd like to pay by cheqye or money order, please choose this option at the checkout and mail the cheque or money order to our address. If you can't find our address on the site, please email us and we'll get back to you quickly. Items will be shipped once we receive the payment. Personnal cheque needs 10 business days to clear, money order, certified bank cheques and cashier's cheques are cleared in 2 business days usually.

*Please make all cheques or money orders payable to HBtrials.

 

PRODUCTS AVAILABILITY:

The product availability displayed on our website in real-time. We try our best to have most items in stock at all time, but it's not possible to stock everything all the time. Please note that many products are available in many options, like color, size, version... so please make sure to check the product options and the availability status of the exact product you're looking for. For exemple, if you're looking for an Echo frame in the short size, then check out the drop down menu, select "short" and you will be able to see if this particular product is in stock at this time.

If there is any problem with the product availability showed on the site and our real stock, then you will be contacted quickly and offered several options to solve the issue. For example, if you place an order online at the same time as we are selling that same last item to a different customer, then you will be contacted and offered to either: cancel your order, wait until it gets back in stock or order a suitable replacement item.

Items that are 'Out Of Stock' will appear as so. Please contact us if you want to know when this item is expected to be back in stock.

 

WEBSITE DESCRIPTIONS / PICTURES ACCURACY:

We try to have the best pictures and descriptions available for the products, but mistakes can happen. If you bought an item on the site based on the description or pictures and it turns out that it's not what you expected because the description was incorrect, we will replace or refund the product if it's still in "like new" conditions. Please see the "Returns" section for details.

 

 

 
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