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HBtrials :: Warranty
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Warranty
Trials riders put a lot more abuse on their bike than many other type of cycling sports. Of course, trials specific frames and parts are designed to sustain a good amount of stress coming from trials riding, but it's like anything, some parts can break eventually.

Most frames and parts we offer are covered by a manufacturer's warranty against defect in material or workmanship. So if a part breaks within the warranty period (usually 1 year or less from the purchase date at HBtrials), and this part was installed and used as it's intended to, it will be replaced. Now this is the tricky part... it does'nt cover abusive riding, modifications done to the part or parts that were not installed or used correctly. It means that each warranty issues needs to be analysed and dealt with individualy. So please contact us if you have such problem and we'll advise on what needs to be done.

Some parts are expected to wear with normal usage or should be replaced regularly so they simply can't have any sort of warranty. This include any brake pads, grips, tires, brake line or cable, inner tubes, bahsring/bashplates, chains...

In most cases, we will need to have defective items sent back to us to claim a warranty with the manufacturer. Unfortunately, we can't provide free shipping for the items that needs to be sent back to us or for the replacement item you'll get if it's covered by the warranty. We cover the shipping from the manufacturer to us and this cost is WAY more expensive than simply shipping an item within Canada, so in the end, you're not paying much to get the item replaced. Also, in some situation, a few detailled pictures are enought. So take pictures of the problem and email them to us, it will be really easier to see what's wrong with the parts.

In some cases, we will have to order a replacement item from the manufacturer, so there might be some delays if the item is not in stock. Of course we will do our best to get you back on your bike as fast as possible.

If you have questions about warranty or any proplems with trials parts, contact us and we'll do what ever we can to help you out.

 
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